The following case study highlights how The Expert Community guided a client through a complete digital transformation, resulting in operational modernization and increased productivity.
Clear Problem Statement
Our client, a large manufacturing company, was facing numerous challenges due to their outdated technology infrastructure. Manual processes, redundant data entry, and a lack of real-time insights were hindering their ability to compete in the market and meet customer expectations.
Our team conducted a thorough analysis of the client’s existing systems and processes to identify the key pain points and areas for improvement. We identified the following issues:
1. Lack of Integrated Systems: The client’s various departments were using separate software systems that did not communicate with each other, leading to data silos and inefficient workflows.
2. Manual Data Entry: Many critical tasks were being performed manually, leading to errors, delays, and increased labor costs.
3. Limited Real-Time Insights: The client lacked the ability to access real-time data, making it difficult to make informed business decisions and respond quickly to market changes.
4. Inefficient Collaboration: Communication and collaboration among different teams and departments were hampered due to the absence of a centralized platform.
To address these challenges, The Expert Community implemented the following solutions:
1. Enterprise Resource Planning (ERP) System: We implemented an integrated ERP system that streamlined the client’s business processes, enabling seamless information flow across departments. This eliminated data silos and improved collaboration.
2. Automation of Manual Processes: We automated various manual tasks using robotic process automation (RPA) technology, reducing errors and freeing up time for employees to focus on more strategic initiatives.
3. Real-Time Analytics Dashboard: We developed a customized analytics dashboard that provided the client with real-time insights into key performance indicators, enabling data-driven decision-making.
4. Cloud Migration: We helped the client migrate their data and applications to Google cloud, improving scalability, accessibility, and security.
Quantitative and Qualitative Data
The results of the digital transformation were impressive:
1. Revenue Growth: Within the first year of implementation, the client experienced a 20% increase in revenue due to improved operational efficiency and enhanced customer experience.
2. Cost Savings: Automation of manual processes resulted in a 30% reduction in labor costs, allowing the client to allocate resources to more strategic initiatives.
3. Customer Satisfaction: Surveys conducted after the transformation revealed a significant increase in customer satisfaction scores, with customers praising the improved order fulfillment and faster response times.
4. Employee Productivity: The streamlined processes and access to real-time data enabled employees to become more productive, reducing the time spent on administrative tasks.
The journey towards Digital transition was anything but easy. The client had to overcome resistance to change, navigate complex IT integrations, and train employees on new systems. However, with the trust and guidance provided by The Expert Community, the client was able to successfully navigate these challenges and emerge as a market leader.
Through the implementation of modern technologies and a robust strategy, The Expert Community empowered our client to achieve a complete digital transformation. The enhanced capabilities and efficiencies gained not only improved their bottom line but also positioned them as a more agile and customer-centric organization. Don’t get left behind in the digital age. Partner with us for your digital transformation journey!
Our aerospace client had difficulties with operational efficiency due to reliance on manual processes and offline communication. These challenges led to delays, errors, and inefficiencies which impaired our ability to deliver projects on schedule and within budget. We resolved these problems by employing cutting-edge technology and top-notch project management techniques.
Our aerospace Client faced operational challenges that prevented us from achieving our goals. Our traditional processes were too slow, error-prone, and lacking in transparency. It was difficult to manage projects effectively, and communication among team members was fragmented. We needed to find a way to streamline our operations and improve collaboration to succeed in a highly competitive industry.
We embarked on a comprehensive analysis of our operations to identify the root causes of our challenges. This included interviews with team members, mapping out our processes, and analyzing our data. We found that the majority of our work was done offline, leading to delays and errors. Our communication channels were also suboptimal, with email and phone being the primary methods of collaboration.
To address these issues, we developed a plan that focused on implementing project management software and adopting best practices in project management. We chose a platform that was highly customizable, user-friendly, and scalable. We worked with our team members to introduce new procedures for project management, including Agile and Scrum methodologies. We also emphasized the importance of regular communication and introduced new tools for online collaboration.
Quantitative and Qualitative Data
Our efforts yielded significant results, both in terms of quantitative metrics and qualitative feedback. Our projects were completed faster and with fewer errors, resulting in increased revenue and higher customer satisfaction scores. We also received positive feedback from our team members, who appreciated the increased transparency and collaboration.
Some of the specific metrics that we tracked include:
– A 25% reduction in project completion time – A 10% increase in revenue – A 15% increase in customer satisfaction scores – A 50% reduction in errors and rework
We also received positive feedback from our team members, who appreciated the increased transparency and collaboration. One team member noted, “It’s so much easier to know what’s going on with each project. I feel like we’re all on the same page and working together to achieve our goals.”
Our aerospace client was able to achieve significant improvements in operational efficiency through our solution. We were able to complete projects faster, with fewer errors and greater transparency. Our improved communication channels facilitated better collaboration, resulting in stronger team relationships and higher levels of satisfaction among customers and team members alike.
Our journey to achieving operational efficiency was not without challenges, but we persevered and identified innovative solutions to our problems. By embracing project management software and best practices, we were able to revolutionize our processes and achieve results that exceeded our expectations. We now have a strong foundation for future growth and success and are confident in our ability to compete in an ever-changing industry.
Over the years, mostly all the private and government organizations gather and measure feedback through digital surveys, so they can make better decisions and drive impact. Government Organizations generally adopt inclusive surveys that are rooted in empathy, respect, and clear goals—from their language to their accessibility.
Our partner, Chandigarh’s department of education is concerned with formulating general plans and policies for education. They make sure that teachers and school leaders are the best they can be to ensure that children everywhere receive a great education. It often requires collecting and analyzing data from students and teachers residing in the 115 government schools and several colleges under their administrative belt. Hence the department of education contacted TEC to digitally transform this lengthy process and streamline the time taken to analyze and draw efficient insights from the data collected.
The officials at the department of education were excellent at analyzing feedback and gauging how students are feeling about various initiatives, teaching methodologies and educational subjects delivered at several campuses, and until 2020, they gathered this feedback mainly through in-person workshops, meetings, and focus driven surveys.
Most of the state-led schools after the pandemic adopted digital means to impart education, which provided a useful collaboration and communication avenue for the remote students and teachers. But replicating some of the more engaging pieces of in-person education and brainstorms was difficult. They needed something to boost engagement virtually. To do its best work for students and employers, our client needed a solution to collect their feedback that would help the department of education to understand students attitudes toward complex teaching methodologies topics.
According to the officials of the department of education, they chose TEC’s solution due to its intuitiveness, quick time to value, and responsive customer support.
Initially, they planned to use digital surveys to serve two core goals: to capture students’ knowledge of, and attitudes toward, teaching methodologies and to continuously measure the impact of digital classroom education. TEC created anonymous and profile-based digital intake surveys with multiple language options and two delivery methods- online and android device based- to obtain trend data using surrounding questions drawn by education department experts. This allowed them to craft and send out digital surveys quickly, tracking student’s satisfaction scores long-term, dynamic location mapping which gave them more time to focus on process improvement.
To make sustainable improvement in set-up processes, TEC enabled aggregating and analyzing student’s responses efficiently. The solution was equipped with shareable analytics and dynamic insight reports to inform the department’s approach towards the desired goal of the digital surveys.
Further to address undesired data leaks and make the sharing of reports easier TEC enabled a greater collaboration within the solution, that allowed selective officials to share project leaders, team members, and executive sponsors to show real-time project digital survey scores, real-time location of students and areas where processes may need improvement.
Retain a competitive edge by truly understanding the voice of your customers. Customer satisfaction digital surveys help you connect at multiple touchpoints to find out exactly what your customers want, need and expect. Get your quote now to get that competitive edge.
The combination of today’s volatility, changing growth areas, and new technologies disrupting the global economy have given way to a more connected and discernible global fashion consumer than ever before. As the pace of industry change accelerates, having innovative and sustainable business models is increasingly important.
Amid increasing pressure on performance, shifting consumer behaviours, and accelerating demand for digital, there is an imperative to act decisively to prepare for the next normal.
That was the motivation driving our client, a bespoke fashion brand based out of Hong Kong with a history of over the decades. In a world dominated by the fashionable and the ephemeral, our client is the epitome of classic and timeless style, often considered as a veritable Pandora’s box. They have built their reputation through brick-and-mortar stores all around the globe, but the rise of an online e-commerce store was both necessary and inevitable due to the Covid-19 pandemic. By joining forces with TEC, they ended up with an increase of 45% in sales and 34.57% in client retention.
The COVID-19 pandemic is simultaneously an unprecedented health crisis and a global economic shock especially for niche luxury fashion houses that weren’t digital.
Our client from the fashion industry lacked an intuitive e-commerce professional website, logistics management solution, secure payment gateway and a customer-centricity solution to rebrand their digital marketing approach and upscale their sales affected due to the shutting down of their physical flagship store due to the pandemic.
We assisted our client from the fashion industry in a fastrack manner to develop a complex and multi-level digital plan to launch them in the digital marketplace on time.
TEC chose an open-source e-commerce platform to integrate tools that supports BigData, AI, ML and other 3rd party tools without any hassle. Microsoft Clarity solution was integrated with their newly redesigned website to track each website interaction in the forms of heat, clicks, scrolls & heatmaps to get a better understanding of their customer behaviour and flow.
To increase customer engagement further, a virtual pop up store was designed using the appropriate AR and VR augmented tools to give the prospective customers the true experience of shopping in the digital era. Unique 3D touch UX feature was introduced for each product to give the customers the real feel and look of the fabric.
To address the issue of high exit rate at the point of checkout, integration of AI-enhanced Visual recognition and chatbot integration was achieved on the detail pages of the client’s e-commerce store, ensuring that customers will always find the right product. It helped them save time by designating appropriate tags when adding new products to the store. The chatbot solution assisted them to achieve customer-centricity and exponentially increased client retention by 35% and decreased the exit rate by 40%.
Lastly, to ensure safe and transparent transactions, a global payment ecosystem was set up by TEC experts that connects our client’s business and consumers everywhere. The payment gateway service solution enabled online, mobile and point of sale service payment methods to optimize their in-store, in-app and online payments.
Why Is Digital Transformation Necessary For The Fashion Industry?
In the fashion industry, if you aren’t moving forward, chances are you are falling behind. The world of fashion can change faster than ever in the digital era, and those with an eye on what’s happening right now and a feel for what’s coming next are in a powerful position to gain a competitive advantage.
Our client is from the education sector in Canada and is among the top ten private colleges in Ontario. It offers courses in healthcare, business, accounting and the IT sector.
The Expert Community enabled them to provide end to end implementation of their website, content management system and online learning system.
The client lacked an effective way of managing their website content to enhance the user experience of visitors. They required a cohesive CRM strategy and implementation to unify their student data. They wanted to capture the fast-paced online education market by introducing an online learning platform.
The Expert Community assisted them by providing a custom solution framework via Teamsite CMS to easily roll out new sites. Implementations of friendly and structured URL’s and industry-specific keywords to achieve search engine optimization.
A custom CRM solution with granular control, automated feed process, unified data, event management and other executive features was created and implanted.
TEC ensured delivering the highest quality for the platform by performing functional testing (on the web elements used in teaching the concepts), system, integration, performance, security, and accessibility testing while adhering to strict release timelines and complying to student security and privacy standards
How to market an educational institution?
Best education marketing strategies in 2021 incorporated by Canadian colleges and universities were audited and evaluated by the TEC before designing for our client from the education sector.
Professional website with a customizable dashboard and custom content management system.
Online Learning Platform to capture the rapidly changing intuitive market.
ORM or online reputation management to gain control over negative and false reviews
Cohesive CRM solution and unified database for intuitive reporting and re-targeting.
Custom Structure and Theme for all social media channels
Paid ad sets on social media channels like Instagram and Facebook to create brand awareness
PPC advertisement for lead generation via Google.
Professional videos for YouTube marketing, website integration and snippets for IGTV’s.
Let us help you get ahead of your competitors from education sector .Get a quote now.
In today’s fiercely competitive world, there is a lot of new-age ways to market and upscale real estate business. Even the pioneers from the real estate sector are looking for ways to expand into the digital market and reach their full potential.
Our real estate industry clients were focused to achieve more, step up their siloed processes, and hence partnered with The Expert Community.
The Expert Community offered them the power of data and technology, upgraded business models, and assisted them in offering a better customer and tenant experience.
Our clients from real estate sector lacked seamless customer experience, a website with professional and analytical capabilities. Also, inadequate marketing and data management solutions hampered service delivery. Their decision-making was severely slow and affected due to reliance on manual processes, limited reporting, and fragmented business flows.
Solutions For Real Estate Sector
The Expert Community offered these real estate firms extensive and deep tenant knowledge that assisted them in acquiring new space and development.
We helped them make suitable investment decisions by using advanced analytics and detailed knowledge of tenants. It is very necessary to understand shifts in tenant needs, have extensive expertise with macro-and micro market trends in the real estate sector, and use the full power of traditional and nontraditional data to allow us to provide careful diligence in acquisitions and dispositions.
Professional websites with Virtual Reality and 3D were optimized to deliver a better view and experience of the property. 3D scans of the property were stitched together using tools like 3D Matterport that give an accurate description from the comfort of the consumer’s laptop.
Customized CRM solutions tailored to the real estate sector were integrated into the website and other channels to boost the client’s lead cycle and deliver the best user experience.
Diverse Ad campaigns across several competitive online mediums were set up to gain insights into customer behavior and analyze buying patterns. E-mail marketing campaigns were further fused with the audiences created.
Advanced analytics and data science are fused and incorporated to help these clients from the real estate sector make informed decisions based on traditional and online data collection.