How Our Aerospace Client Achieved Operational Efficiency

    How Our Aerospace Client Achieved Operational Efficiency

    by | May 29, 2023 | Case Study, Digital Transformation, Outsourcing

    Our aerospace client had difficulties with operational efficiency due to reliance on manual processes and offline communication. These challenges led to delays, errors, and inefficiencies which impaired our ability to deliver projects on schedule and within budget. We resolved these problems by employing cutting-edge technology and top-notch project management techniques.

    Problem Statement

    Our aerospace Client faced operational challenges that prevented us from achieving our goals. Our traditional processes were too slow, error-prone, and lacking in transparency. It was difficult to manage projects effectively, and communication among team members was fragmented. We needed to find a way to streamline our operations and improve collaboration to succeed in a highly competitive industry.

    Analysis

    We embarked on a comprehensive analysis of our operations to identify the root causes of our challenges. This included interviews with team members, mapping out our processes, and analyzing our data. We found that the majority of our work was done offline, leading to delays and errors. Our communication channels were also suboptimal, with email and phone being the primary methods of collaboration.

    To address these issues, we developed a plan that focused on implementing project management software and adopting best practices in project management. We chose a platform that was highly customizable, user-friendly, and scalable. We worked with our team members to introduce new procedures for project management, including Agile and Scrum methodologies. We also emphasized the importance of regular communication and introduced new tools for online collaboration.

    Quantitative and Qualitative Data

    Our efforts yielded significant results, both in terms of quantitative metrics and qualitative feedback. Our projects were completed faster and with fewer errors, resulting in increased revenue and higher customer satisfaction scores. We also received positive feedback from our team members, who appreciated the increased transparency and collaboration.

    Some of the specific metrics that we tracked include:

    – A 25% reduction in project completion time – A 10% increase in revenue – A 15% increase in customer satisfaction scores – A 50% reduction in errors and rework

    We also received positive feedback from our team members, who appreciated the increased transparency and collaboration. One team member noted, “It’s so much easier to know what’s going on with each project. I feel like we’re all on the same page and working together to achieve our goals.”

    Results

    Our aerospace client was able to achieve significant improvements in operational efficiency through our solution. We were able to complete projects faster, with fewer errors and greater transparency. Our improved communication channels facilitated better collaboration, resulting in stronger team relationships and higher levels of satisfaction among customers and team members alike.

    Conclusion

    Our journey to achieving operational efficiency was not without challenges, but we persevered and identified innovative solutions to our problems. By embracing project management software and best practices, we were able to revolutionize our processes and achieve results that exceeded our expectations. We now have a strong foundation for future growth and success and are confident in our ability to compete in an ever-changing industry.

    Evolving Fashion Industry With Augmented Reality & AI/ML

    Evolving Fashion Industry With Augmented Reality & AI/ML

    by | Jul 23, 2021 | artificial intelligence, Ecommerce

    In the 21st century, technology-driven innovations like artificial intelligence (AI) or machine learning in the fashion industry are changing every aspect of this forward-looking business domain. Fashion brands, emerging designers and industry professionals can use the digital hub to interact with buyers, media, influencers and consumers from anywhere in the world through an engaging, multi-channel experience that includes chats, video conferences, bots, holograms and completely virtual spaces.

    The use of AI in the fashion industry has become so well entrenched that 44% of the fashion retailers who have not adopted AI are today facing bankruptcy. Supported by the easy availability of big data, customer personalization, and other services in fashion companies are simply no longer feasible without the use of AI in fashion.

    how-artificial-intelligence-is-fashion's-perfect-fit-002

    Source: https://www.chainofdemand.co/how-artificial-intelligence-is-fashions-perfect-fit/

    According to TEC, the leading 20% of the global fashion brands are generating 144% of the industry profits. Driven by this necessity, fashion brands are investing in AI and ML technologies to remain relevant in a highly competitive marketplace. 

    Accelerating Innovation and Growth

    If you aren’t using Artificial Intelligence (AI) to communicate with your customers, your company is already falling behind. The ever-increasing scale and granularity of personalization in online fashion retail are impossible to manage without the assistance of AI and related automated processes. Here are some of the ways in which these technologies are making an impact:

    AI- Enhanced Apparel Designing

    With more sophisticated data collection, we can help fashion brands to adopt technology to understand customer needs and design better apparel. TEC can power your company using AI-powered fashion designing that is based on the customer’s preferred colours, textures, and other style preferences.

    AI-Powered Visual Recognition

    Visual recognition is most often used on the detail pages of online stores, ensuring that customers will always find the right product. With Visual recognition we can assist online fashion retailers by providing a solution that recommends appropriate tags when adding new products to the store, saving time. Visual similarity can also be used with past products to help to purchase departments better understand the volume needed, minimizing overstock.

    Artificial Intelligence for Clothing and Apparel: Visual Recognition

    AI -Induced Trend Prediction & Manufacturing

    TEC can help Fashion brands using AI and ML tools to identify fast-changing fashion trends and supply the latest fashion accessories to retail shelves faster than the “traditional” fashion retailer.

    AI apparel and AI clothing styles: AI could be utilized to predict the next trend in fashion through monitoring social media and other data sources, learning from similar past behaviour and its results. AI-based approaches for demand projection, however, can reduce forecasting error by as much as 50%. 

    AI systems are being used to spot defects in fabric and ensure that the colours of the finished textile match with the originally designed colours. AI technologies such as computer vision technologies are allowing quality assurance processes to be more streamlined. 

    AR & VR Powered Virtual Merchandising

    AI-enabled technologies like augmented reality (AR) and virtual reality (VR) are now closing the gap between online and in-store shopping experiences. TEC can help develop in-store AR that allows shoppers to access any merchandise through intelligent mirrors, smart Bluetooth tags and digital media. Using VR technology we can assist fashion brands to create a virtual image of their pop-up retail store.

    AR Fitting Room Features

    AI Automation= Lesser Operational Costs

    TEC with its expertise in AI and ML technologies can enable fashion houses to automate repetitive or mundane tasks usually performed by human agents. Tasks like data entry and customer support can be handled now by AI, thus freeing human agents to focus on more strategic activities. 

    Return of sold items is a major bane for the entire fashion industry and can increase operational costs. AI-enabled personalization and product information, customers are more informed and are less likely to buy the wrong clothing item. This, in turn, does reduce returned products and also improves customer satisfaction.

    Adopting a data-driven approach is the way to go in this modern age. TEC harnesses AI and big data to make more accurate predictions. We help inform brands through product personalization and solutions in AI and machine learning technologies. AI isn’t a magic formula that can eliminate every pain point at the snap of a finger. For it to be truly effective, retailers and vendors should begin entering as much data into their systems as early as possible, and start immediately. Get Your Quote Now.

    The Digital Revolution Of Media and Entertainment Marketing

    The Digital Revolution Of Media and Entertainment Marketing

    by | Apr 22, 2021 | Media & Entertainment

    Amidst the digital revolution, a lot of industries have been affected around the world. The media and entertainment industry is the most affected and has transformed exponentially with new-age entertainment and media marketing.

    Our clients from the media and entertainment industries are one of the strongest contenders in their niche and have been in this industry way before the beginning of the digital revolution.

    A lot of the competitors from the entertainment and media industry had already partnered with digital marketing agencies, equipped themselves with advanced digital media marketing tools to gain a substantial advantage.

    The Expert Community assisted our clients with suitable entertainment marketing solutions to adapt to these changes swiftly and forge ahead of their new age competitors in the market.

    The Challenges

    A key challenge faced by our clients was the fact that they were unable to distribute their content and track how their customers interacted across their various channels.

    Our clients from the media and entertainment industry required an efficient method to collect and manage large amounts of data at a single stop that is UI friendly and convert it into accurate forecasts. Updating their ancient and time-consuming business models with a fast and efficient solution for sales performance data.

    The Solution

    A professional solutions suite aimed at providing unique insights into customer history, assisting them to find the best solutions for their needs and browse through their customer’s stats, bios, contact details, purchase history, as well as watch and log their progress with the help of heat mapping and software like Hotjar to gain deep insights about customers interactions with our clients from media and entertainment industry.

    The media content suite was designed to help entertainment and media companies provide specific and accurate analytics with numerous visualization features in their custom dashboard.

    The suite was integrated with the Beacons, using the distributed network of Bluetooth low-energy devices our clients could communicate with the customers via indoor navigation and check-ins. Promotion of their marketing content, special deals can be easily pushed using this technology which benefits the engagement and revenue.

    The Expert Community Inc. crafted a tailored fit solution that helped our clients to automate their old systems and decrease the timeline synchronized to them. Sales lead management and a fully automated query ticket management were added functionalities in the solution.

    Wondering how to gain advantage over your competitors? Contact us today for a free consultation.

    Unleashing the Future of Real Estate Industry with Digital Expansion

    Unleashing the Future of Real Estate Industry with Digital Expansion

    by | Feb 25, 2021 | Case Study, Real Estate

    In today’s fiercely competitive world, there is a lot of new-age ways to market and upscale real estate business.  Even the pioneers from the real estate sector are looking for ways to expand into the digital market and reach their full potential.

    Our real estate industry clients were focused to achieve more, step up their siloed processes, and hence partnered with The Expert Community.

    The Expert Community offered them the power of data and technology, upgraded business models, and assisted them in offering a better customer and tenant experience.

    Challenges

    Our clients from real estate sector lacked seamless customer experience, a website with professional and analytical capabilities. Also, inadequate marketing and data management solutions hampered service delivery. Their decision-making was severely slow and affected due to reliance on manual processes, limited reporting, and fragmented business flows.

    Solutions For Real Estate Sector

    The Expert Community offered these real estate firms extensive  and deep tenant knowledge that assisted them in acquiring new space and development.

    We helped them make suitable investment decisions by using advanced analytics and detailed knowledge of tenants. It is very necessary to understand shifts in tenant needs, have extensive expertise with macro-and micro market trends in the real estate sector, and use the full power of traditional and nontraditional data to allow us to provide careful diligence in acquisitions and dispositions.

    Professional websites with Virtual Reality and 3D were optimized to deliver a better view and experience of the property. 3D scans of the property were stitched together using tools like 3D Matterport that give an accurate description from the comfort of the consumer’s laptop.

    Customized CRM solutions tailored to the real estate sector were integrated into the website and other channels to boost the client’s lead cycle and deliver the best user experience.

    Diverse Ad campaigns across several competitive online mediums were set up to gain insights into customer behavior and analyze buying patterns. E-mail marketing campaigns were further fused with the audiences created.

    Advanced analytics and data science are fused and incorporated to help these clients from the real estate sector make informed decisions based on traditional and online data collection.

    Let us help you unleash your company’s true potential. Get Your Quote Now.

    Helping businesses transform into E-commerce stores

    Helping businesses transform into E-commerce stores

    by | Feb 12, 2021 | Case Study

    We live in a changed and a more digitally evolved world after the corona pandemic. Customers don’t want to shop in retail commerce stores physically and wait in ques anymore. They prefer sitting in the comfort of their own homes and ordering products from e-commerce websites. 

    A lot of small- and large-scale offline businesses have chosen to take the brand online and sell through an e-commerce portal to generate more revenue and increase their consumer base rapidly. 

    Our client had a well-established business based out of the fashion industry and dealt with luxury brands and high street brands. Their retail commerce stores were spread across US, Canada and India. 

    The Expert Community-TEC assisted them to set up their very first E-commerce solution and upgrade their social media channels. We assisted them in gaining sales lead from instagram by focusing ad groups on millenials.The client’s conversion rate was increased to more than 60% just after 3 months.  

    Challenge 

    After the sudden shift in customers behavior and preferences after the corona pandemic, our client faced huge losses in terms of walk-in customers and sales. This was due to the lack of an interactive website, e-commerce store, social media presence and a great marketing strategy. They relied on word of mouth and were bound to a small radius around their retail commerce stores. 

    Solutions 

    The Expert Community helped the client to expand into digital commerce via open source e-commerce platform. After meticulous planning and research about the clients workflow, pain points and challenges TEC was able to design a highly customized e-commerce site. 

    The e-commerce portal was designed keeping in mind that the client can later integrate third party applications to it without any hassle and external help. 

    A cluster of special features were integrated to the e-commerce website that allowed it to record each session, show heat maps , interactions with forms and take feedback from existing and prospective customers.  

    All their prior data was uploaded to a CRM software that was integrated to their e-commerce store.This made launching and tracking marketing campaigns easier and hassle free.  

    Predictive analytics is one of the special features that was integrated to their e-commerce site that helps their marketing team to create content depending on the past behaviour of their customers, once they have been segmented.  

    Digital presence over social media channels like Instagram and Facebook were created to increase their customer base and increase brand familiarity. This helped them to get orders from customers which were unaware about the e-commerce store and gain more positive reach. 

    Which is the best platform for E-commerce?

    These electronic commerce stores or sites can be set up using open code or SaaS ecommerce platforms. It depends a lot on the client’s budget and needs. Open source is better for startups and new businesses because it’s free and cheap whereas SaaS offers better features and security.

    SaaS platforms are easier to use but can’t be subjected to unlicensed modifications. They are considered better because they are specifically designed for e- commerce unlike open-source platforms. Examples of SaaS platforms are Shopify, BigCommerce, CoreDNA, etc.

    Open-Source code e-commerce platforms like WordPress, Magento’s, Joomlas and Community Edition are used worldwide to make highly customized online stores that are free of cost but there is a scope for security breach.

    The Expert community assisted our client in building their e-commerce store using WordPress as it was well suited for our clients’ needs. The electronic store was highly customizable and even allowed them to install third party applications which wasn’t possible in SaaS platforms. 

    How to reverse engineer your competitors seo?

    It is very important to know who your competitors are in the industry and to check competitors website traffic. Competitor e-commerce sites will help you decide what to implement on your e commerce website and what not to.

    Reverse engineering a website can be easily achieved by tools like Semrush, SpyFu and Similar Web.These tools are free to use and very easy too. 

    TEC helped them to reverse engineer their competitors websites and assisted them in designing a unique SEO strategy, navigation patterns, checkout page and finding the best payment method  by combining the data mined from reverse engineering other e-commerce sites that work for them.

    Let us help you set up your e-commerce store and grow more. Get your quote now