Privacy Policy

1. Introduction

We ("we," "our," or "us") respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Scope

This Privacy Policy applies to all users of our website and services in India.

3. Data We Collect

• Account Data: name, email, phone (verified via OTP), company, role (Client or Provider).
• Project Data: briefs, budgets, timelines, deliverables.
• Profile Data: skills, portfolios, experience (for Providers).
• Usage Data: pages viewed, interactions, IP address, device metadata.
• Identity Verification Data: government-issued ID documents (National ID, PAN, passport, driving license), address proofs, and related verification documents.
• Communication Data: chat logs, support tickets, and email correspondence.

4. How We Use Your Data

• To match you with suitable experts or projects using AI-driven recommendations.
• To manage escrow payments and milestone releases.
• To facilitate in-platform messaging and project management.
• To detect, investigate, and prevent fraud or abuse.
• To verify user identity and prevent fraud through government document validation and phone number OTP verification.
• To comply with Know Your Customer (KYC) requirements and regulatory obligations.
• To send you service updates, marketing communications (with opt-out options), and administrative notices.
• To comply with legal obligations and enforce our Terms.

5. Data Sharing & Disclosure

• Between Users: relevant project briefs and proposals are shared with matched Providers.
• Service Providers: payment processors, hosting, and similar partners under strict confidentiality obligations.
• Verification Partners: third-party identity verification services for validating documents and identity.
• Regulatory Bodies: where required to comply with Indian laws and regulations.
• Legal Authorities: in response to lawful requests or to protect our rights, users, or the public.

6. Security Measures

• Data is encrypted in transit (TLS) and at rest where appropriate.
• Funds are held in escrow, and contracts may be recorded on blockchain for immutability.
• Role-based access controls and regular security reviews are implemented to protect your data.

7. Data Retention

• We retain your data as long as your account is active or as required for legal compliance.
• You may request deletion of your data, subject to dispute-resolution needs and record-keeping requirements.
• Government verification documents are retained for the duration required by applicable laws and regulations.

8. Your Rights

• Access: request a copy of your personal data we hold.
• Correction: request updates or corrections to inaccurate or incomplete data.
• Erasure: request deletion of your data unless we are required to retain it for legal reasons.
• Objection: opt out of certain types of processing, such as direct marketing.

9. International Transfers

If we transfer your personal data outside India, we will ensure appropriate safeguards are in place, such as standard contractual clauses or compliance with applicable local data protection laws.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes take effect when posted on our platform together with an updated "Last updated" date.

11. Contact

For privacy inquiries or data-subject requests, please email us at [email protected].